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Shipping & Returns

Shipping Policy

All orders, domestic and international, include tracking. We currently only ship to the U.S. and Canada, but we're hoping to expand to more countries in the future!

 

Please note that shipping time is separate from order processing time. Generally, it will take 5 - 7 business days to process your order. During holiday seasons or if there is an influx in orders it may take up to 2 weeks.

 

United States

We offer free Standard Shipping for orders over $50.

 

Standard Shipping

est. 2 - 5 business days

 

Priority Shipping

est. 1 - 3 business days

 

Canada

First-Class Package International

est. 11 - 20 business days

 

Priority Mail International

est. 6 - 10 business days

 

Priority Mail Express International

est. 3 - 5 business days

Returns, Exchanges, Refunds, and Cancellations

Please note that all items are Final Sale since each acrylic pet tag is unique and personalized. We currently do not offer returns, exchanges, refunds, or cancellations.

By purchasing this product you certify that you understand no refund will be given and all sales are final. If you choose to file a chargeback claim or dispute you understand that legal action will be taken and your banking institution will be notified of your fraudulent activity with detailed information.

If you have a problem with your order, please send us a message!

Shipping and Delivery Issues

We are not responsible for replacing or refunding orders of delayed, lost, or stolen packages. This includes packages marked as "Delivered" but are not received. Per the USPS guidelines, a package will not be considered missing until 30 days have passed. You may then file a claim after the 30 days only with the USPS website, with your tracking information.

 

Please use this link to report a missing package: https://www.usps.com/help/missing-mail.htm

 

If you have entered a wrong shipping address and the package has been returned to us, please contact us to let us know. We can resend the package to you but the postage will need to be repaid and the shipping address updated.

 

If you need further assistance, please message us and we'll work with you to figure out the best solution for your situation. Thank you!

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.

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